TERMS & CONDITIONS FOR NORFOLK PADEL LTD

  1. Introduction

 We are Norfolk Padel Ltd, a limited company incorporated in England, trading as Norfolk Padel. Our company registration number is 15312703. Our trading address is New Barn, Waterhouse Farm, Fakenham, Norfolk, NR21 0LA, United Kingdom, and our registered office is 15 Palace Street, Norwich, Norfolk, NR3 1RT, United Kingdom. Throughout these terms, references to “we,” “us,” or “our” refer to Norfolk Padel Ltd.

  1. Governing Law and Jurisdiction

 These terms and conditions are governed by the laws of England and Wales. Any disputes arising under these terms will fall under the exclusive jurisdiction of the English courts.

  1. Definitions

 In these terms and conditions:

  • The Company: Norfolk Padel Ltd, which operates and manages the Club.
  • The Club: The facilities and services provided by Norfolk Padel Ltd.
  • Member: An individual who has an active membership with the Club.
  • Non-Member: An individual booking courts on a pay-as-you-play basis, without a membership
  • Client: Any individual using the Club’s services or facilities, including Members and Non-Members, or making purchases on-site.
  • Rules: The terms and conditions contained herein, subject to amendments published on the Club’s website.

 Application of These Terms

 By using our facilities or services, you agree to comply with these terms and conditions. When booking for others, you confirm you have the authority to accept these terms on their behalf. All bookings must be made by someone aged 16 or older.

 Use of Facilities

 The Company determines and may revise Club opening hours without prior notice.

  • Only individuals aged 16 or older may book courts.
  • Court bookings are for a minimum of 60 minutes; 30-minute bookings are not permitted.
  • All bookings must be made through the Club’s designated booking system, and by doing so, you agree to its terms and conditions.
  • Memberships are purchased through our membership system, and by using it, you agree to its terms and conditions.
  • The Club reserves the right to temporarily close any part of its premises for maintenance, events, or holidays without notice.
  • The Company reserves the right to deny entry at its discretion.
  • Participation in activities is at the Client’s own risk, and it is their responsibility to ensure they are fit to participate.
  • Class schedules are subject to change, especially during holidays.
  • Clients and guests use facilities at their own risk and should seek medical advice if unsure of their fitness to participate.
  • Appropriate sportswear must be worn, including footwear suited for court use. Topless play is not allowed.
  • Pets are not permitted on Club premises.
  • Smoking, including e-cigarettes, is prohibited in all areas of the Club.
  • Only food and beverages purchased from the Club may be consumed on-site.
  • Alcoholic beverages and illegal substances are strictly prohibited and may result in expulsion or termination of membership.
  • Clients must use mobile phones discreetly and refrain from photography or filming in changing or wet areas.
  • Glass containers are not allowed in court or changing areas.
  • Disruptive or abusive behavior is not tolerated.
  • Club property, such as equipment, must remain on-site and may only be used during Club activities. Unauthorized removal may result in membership termination and legal action.
  • Coaching appointments require at least 24 hours’ notice for cancellation, or the full fee may be charged.
  • Clients must leave areas clean and tidy. Equipment should be returned to designated areas and wiped down after use.
  • Unused sessions or Club credits are non-refundable.

 Court Booking Fees

 Members can book courts up to 14 days in advance starting at 7 a.m.

  • Non-Members may book courts up to 5 days in advance.
  • Reduced fees apply to Members, but if a Member plays with a Non-Member, the appropriate Non-Member fees are payable for those players.
  • All bookings require online payment and are non-refundable.

 Membership

 Membership is available to individuals aged 18 or older.

  • Memberships are paid monthly in advance via Direct Debit or prepaid annually. Monthly memberships require a minimum 6-month commitment.
  • Members are responsible for keeping their contact details up to date.
  • Membership fees are reviewed annually, with one month’s notice of any changes.
  • The Company reserves the right to reject membership applications without explanation.
  • Memberships are non-transferable and non-refundable unless otherwise agreed in writing.
  • Late payment may result in restricted access or termination of membership. The Club may pursue outstanding fees, including through debt collection agencies.
  • Terminated Members wishing to re-join must settle any previous balances and may be charged a new administration fee.

 Liability

 The Club is not responsible for loss or damage to personal belongings. Clients and their guests use the facilities entirely at their own risk. The Club accepts no liability for personal injuries unless caused by proven negligence of the Company or its staff. Accidents or injuries must be reported immediately to the Club management.

  1. Health & Safety

 Clients must ensure they are medically fit to engage in physical activities. If in doubt, they should consult a doctor.

Infectious illnesses, open wounds, or conditions that pose risks to others prohibit use of the facilities.

Clients should familiarize themselves with fire exits and emergency procedures.

  1. Data Protection

 For information on how we handle your personal data, please refer to our Privacy Policy.

  1. Membership Cancellation

 Membership requires a minimum 6-month commitment.

  • Cancellation requests must be submitted in writing and received by the 1st of the month to avoid charges for the following month.
  • Cancellations are confirmed via email; until confirmation is received, the cancellation is not valid.
  • Suspended or terminated memberships are non-refundable.
  • Any unpaid balances from a terminated membership must be cleared before rejoining.
  1. CCTV

 CCTV monitoring is in operation throughout the Club, excluding changing areas. For details, refer to our Privacy Policy.

  1. Complaints

 Clients may submit feedback via email to info@norfolkpadel.co.uk.

  1. General Provisions

Policy Updates

This policy may be updated to reflect changes in legislation or our practices. The most recent version will always be available on our website.

Complaints

If you have concerns about how your data is handled, contact us at info@norfolkpadel.co.uk. If unresolved, you can escalate your complaint to the Information Commissioner’s Office (ICO) via www.ico.org.uk.

Last Updated: December 3, 2024