PRIVACY POLICY FOR NORFOLK PADEL LTD

Norfolk Padel Ltd, registered in England (company number 15312703) and with the Information Commissioner’s Office (registration number ZB781517), is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, and safeguard your information. If you have any questions, please contact us at info@norfolkpadel.co.uk.

Purpose of this Privacy Policy

At Norfolk Padel, protecting your privacy is a top priority. This policy outlines the personal data we collect, why we collect it, and how we use it. Your data is processed in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 (collectively referred to as “data protection laws”).

We only process your personal data as described in this policy, as agreed by you, or as permitted by law.

Our Role in Handling Your Data

In most cases, Norfolk Padel acts as a data controller, meaning we decide how and why your data is processed. However, in some instances (e.g., when working with third-party service providers), we may act as a data processor, following the instructions of another data controller.

What Personal Data Do We Collect?

We collect various types of data, including:

Personal Identification Information: Name, address, email, phone number, company details, and date of birth.

This is collected when you register for services, create an account, join our club, make a purchase, subscribe to communications, or engage with us via social media or events.

Payment Information: Credit card details and billing addresses are collected to process transactions.

Health Information: To ensure safety during physical activities, we may collect health details (e.g., fitness levels or accommodations needed). Explicit consent will be sought when processing this sensitive data.

Usage Data and Cookies: Information such as IP addresses, browser types, pages visited, and time spent on our site is collected automatically to enhance user experience. Cookies may also be used—refer to our Cookie Policy for more details.

CCTV Footage: CCTV is installed in public areas (excluding changing rooms) for security purposes. Footage is securely stored for up to two months.

How Do We Use Your Data?

We use your data to:

  • Provide and manage our services.
  • Notify you of changes to services.
  • Facilitate account management and transactions.
  • Deliver customer support and address inquiries.
  • Analyse usage and improve our offerings.
  • Ensure security and prevent fraud.
  • Sharing Your Data

We may share your data with:

  • Service Providers: Third-party vendors assisting in service delivery or analytics.
  • Legal Authorities: If required to comply with legal obligations.

Business Transactions: In cases of mergers or acquisitions, data may be transferred as part of the transaction.

We only share data as necessary and ensure third parties handle it securely and lawfully.

Marketing Communications

We will only send marketing communications if you have provided explicit consent or if permitted under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR). You can opt out of marketing at any time by following the instructions in our communications or contacting us directly.

Your Rights

You have the right to:

  • Access Your Data: Request details of the data we hold about you.
  • Correct Inaccurate Data: Notify us to update incomplete or outdated information.
  • Request Data Deletion: Ask us to remove your data in specific circumstances (e.g., withdrawal of marketing consent).
  • Restrict Processing: Limit how your data is used under certain conditions.

To exercise these rights, contact us at info@norfolkpadel.co.uk.

Retention of Your Data

We retain personal data only for as long as necessary to fulfil its purpose or comply with legal obligations:

Service Data: Retained for 10 years after the end of a service arrangement.

Marketing Data: Retained until you withdraw consent or your consent is deemed no longer valid.

Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect their data. If you believe we have, please contact us immediately to have it removed.

Keeping Your Data Secure

We implement technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse.

Policy Updates

This policy may be updated to reflect changes in legislation or our practices. The most recent version will always be available on our website.

Complaints

If you have concerns about how your data is handled, contact us at info@norfolkpadel.co.uk. If unresolved, you can escalate your complaint to the Information Commissioner’s Office (ICO) via www.ico.org.uk.

Last Updated: December 3, 2024