MEMBERSHIP TERMS & CONDITIONS

INTRODUCTION

We are Norfolk Padel Ltd, a limited company incorporated in England, trading as Norfolk Padel. Our company registration number is 15312703. Our trading address is New Barn, Waterhouse Farm, Fakenham, Norfolk, NR21 0LA, United Kingdom, and our registered office is 15 Palace Street, Norwich, Norfolk, NR3 1RT, United Kingdom. Throughout these terms, references to “we,” “us,” “Club” or “our” refer to Norfolk Padel Ltd.

To help you get the best out of Norfolk Padel and to understand our responsibilities to you and your responsibilities to us, please read the Club’s terms and conditions, available on our website at www.norfolkpadel.co.uk.

Please be aware that if you sign up to any of our online facilities or groups, extra terms and conditions may apply. Please also refer to our Cookie Policy and the Privacy Policy.

The language we use should make these terms and conditions as clear as possible. If you have any questions, a member of our team at our club will be happy to help you.

1. Definitions

In these terms and conditions:

• The Company: Norfolk Padel Ltd, which operates and manages the Club.
• The Club: The facilities and services provided by Norfolk Padel Ltd.
• Founder Member: An individual who secured one of 50 Founder Membership slots prior to the Club’s Launch. This Founder Member opportunity was communicated on the company’s social media accounts, the website and via multiple email newsletters to the people on its database at the time. If Founder Members do not renew their Membership, no more Founder Memberships will be made available.
• Member: An individual who has an active membership with the Club. This includes Founder Members.
• Non-Member: An individual booking courts on a pay-as-you-play basis, without a membership
• Booking System: our digital membership and court booking facility, available both through our website and also by downloading the app on Google Play and the App Store.
• Client: Any individual using the Club’s services or facilities, including Members and Non-Members, or making purchases on-site.
• Rules: The terms and conditions contained herein, subject to amendments published on the Club’s website.

2. Acceptance of Terms and Conditions

Our terms and conditions also include Norfolk Padel’s Privacy Policy and the Club Terms and Conditions, which can be accessed through our website.

The agreement between us is only formed when you accept the terms and conditions, of the product or service being provided to you.

By accepting these terms and conditions you are agreeing to go ahead with the service.

We will commence provision of the membership, product or service to you immediately upon commencement of your subscription. Digital provision will be made to you via our booking system on Padel Mates which is available both through our website and also by downloading the Padel Mates app on Google Play and the App Store.

These terms contain important information about your membership, product, or service.

By accepting these terms and conditions you legally warrant that you can enter into a binding contract and you are at least 18 years old.

3. Use of Facilities

The Company determines and may revise Club opening hours without prior notice.

• Only individuals aged 16 or older may book courts.
• Court bookings are for a minimum of 60 minutes; 30-minute bookings are not permitted.
• All bookings must be made through the Club’s designated booking system, and by doing so, you agree to its terms and conditions.
• All Memberships are purchased directly through us or through our membership system, and by using it, you agree to its terms and conditions.
• The Club reserves the right to temporarily close any part of its premises for maintenance, events, or holidays without notice.
• The Company reserves the right to deny entry at its discretion.
• Participation in activities is at the Client’s own risk, and it is their responsibility to ensure they are fit to participate.
• Class schedules are subject to change, especially during holidays.
• Clients and guests use facilities at their own risk and should seek medical advice if unsure of their fitness to participate.
• While use of the facility should be undertaken with great care at all times, particular attention must be taken when using the viewing balcony. Never lean over, sit or climb on the balcony. Please do not balance anything on the balcony edge as this presents a risk if the item falls off the balcony towards the ground floor.
• Children should be supervised at all times. In particular, never leave children unsupervised on the viewing balcony.
• Appropriate sportswear must be worn, including footwear suited for court use. Topless play is not allowed.
• Pets are not permitted on Club premises.
• Smoking, including e-cigarettes, is prohibited in all areas of the Club.
• Only food and beverages purchased from the Club may be consumed on-site.
• Alcoholic beverages and illegal substances are strictly prohibited and may result in expulsion or termination of membership.
• Clients must use mobile phones discreetly and refrain from photography or filming in changing or wet areas.
• Glass containers are not allowed in court or changing areas.
• Disruptive or abusive behaviour is not tolerated.
• Club property, such as equipment, must remain on-site and may only be used during Club activities. Unauthorised removal may result in membership termination and legal action.
• Coaching appointments require at least 24 hours’ notice for cancellation, or the full fee may be charged.
• Clients must leave areas clean and tidy. Equipment should be returned to designated areas and wiped down after use.
• Unused sessions or Club credits are non-refundable.

4. Priority Booking, Court Booking Fees and Playing

• Founder Members can book courts up to 21 days in advance starting at 7 a.m.
• Members who are not Founder Members may book courts up to 14 days in advance.
• Non-Members may book courts up to 5 days in advance.
• Reduced court booking fees apply to all Members as visible on our booking system
• All bookings require online payment and are non-refundable.
• When a booking is made by a Member at the reduced court booking fee rate, that Member must be present for the designated court booking period.

5. Membership

Membership is available to individuals aged 18 or older.

• Standard Memberships can be prepaid annually or paid month. Monthly payments are paid in advance via Direct Debit. Standard membership requires a minimum 6-month commitment.
• Founder Membership is prepaid annually in advance and is subject to a minimum 12-month contract
• Members are responsible for keeping their contact details up to date.
• Membership fees are reviewed annually, with one month’s notice of any changes.
• The Company reserves the right to reject membership applications without explanation.
• Memberships are non-transferable and non-refundable unless otherwise agreed in writing.
• Late payment may result in restricted access or termination of membership. The Club may pursue outstanding fees, including through debt collection agencies.
• Terminated Members wishing to re-join must settle any previous balances and may be charged a new administration fee.

A specific Junior Membership is available for people under the age of 18. Please enquire at the Club for details.

6. Membership Cancellation

Cancellation requests must be submitted in writing and received by the 1st of the month to avoid charges for the following month. Cancellations are confirmed via email. Until confirmation is received, the cancellation is not valid. Suspended or terminated memberships are non-refundable. Any unpaid balances from a terminated membership must be cleared before rejoining.

7. Billing and Payments

• Payments must be made using a valid payment method.
• By agreeing to an auto renewing product, you are giving us permission to take subsequent payments from the same payment method.
• If you wish to change your payment method, you will need to contact us before a payment is due.
• Upgrades will be charged to your existing payment method, or you can pay with a valid alternative.
• Pro-rata charges may apply if you upgrade or cancel before your next payment (monthly or annual) is due.
• Prices include VAT.
• Refunds or credits are not provided if you cancel your membership within the current term.

8. Your Rights

• Under the Consumer Cancellation Regulations you are entitled to a ‘cooling off period’ and have 14 days from the day you agree to these terms to cancel your membership. Your service is provided from the time of subscription via the website and subsequently, the Padel Mates app. If you cancel within the cooling off period, you will be entitled to a refund of your subscription fee. However, we do have the right to charge you for any services consumed by you during that 14-day period.
• You can cancel at any time in the cooling off period without incurring any charges.
• Any statutory cooling off period (14-day) does not apply to subsequent renewals.
• You can cancel your subscription at any point before the end of your current membership term but the cancellation will only take effect at the end of that current term.
• You will still be able to use your membership until then.

9. Terms of Use

You will be able to access your privileges via the Padel Mates app.

Some products within our mobile app may be available without a valid membership.

No Membership should be transferred to anyone else.

A Membership can only be used by the named member, in accordance with the specific terms of each offer.

You must abide by the Club’s terms and conditions.

10. Legal and Notices

10.1. Our liability

Nothing in this agreement excludes or limits our liability for:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

We accept no liability for the availability of our Club, or any terms, conditions or exclusions offered. We accept no liability for any lack of enjoyment or adverse experiences.

We do not give any warranty in respect of any goods or services provided by third parties which are accessed through, or displayed on, our site other than our own services.

We accept no liability for the availability including any lack of availability resulting from events outside our reasonable control.

10.2. Written communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We may contact you by e- mail, push notification or provide you with information by posting notices on our website(s). For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10.3 Notices

All notices given by you to us must be via letter to Norfolk Padel. We may give notice to you at either the e-mail or postal address you provide to us when registering with us, or in any of the ways specified in the clause relating to Written Communication. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

10.4. Waiver

Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.

10.5.  Severability

If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

10.6.  Third party rights

A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.

10.7.   Entire agreement

These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. Nothing in this clause limits or excludes any liability for fraud.

10.8.  Law and jurisdiction

These terms and conditions are governed by the laws of England and Wales. Any disputes arising under these terms will fall under the exclusive jurisdiction of the English courts.

You can contact Norfolk Padel by email on info@norfolkpadel.co.uk

Last Updated: January 29th, 2025